Legal

Privacy policy

Last updated

This policy explains what data TryItOnMe collects, why, and what you can do about it. TryItOnMe is operated by PT. Inreality Solusi Inovatif, Graha Pena Unit 702, Jl. Raya Kebayoran Lama No. 12, Jakarta Selatan, Indonesia ("we", "us"). It covers three groups of people: shoppers who use a try-on on a store's website or link, stores and their teams using our dashboard, and visitors to tryitonme.com.

Shoppers using a try-on

When you use a try-on on a store's website or link, we provide it on behalf of that store. The store decides to use TryItOnMe and is responsible for its own website and privacy notice; we process this data for the store.

  • Camera: the live try-on runs in your browser. Your camera video is processed on your device and is never sent to us or recorded. To do this, your browser downloads the try-on engine and tracking models — some from public content delivery networks, which see your IP address like any website you visit.
  • Photo mode, screenshots and clips: photos you try things on with, and pictures or videos you capture, stay on your device unless you choose to download or share them.
  • AI clothing try-on (if the store offers it): this is the one feature that uploads a photo. After you agree in the try-on and confirm that the photo is of you and that you are 18 or older, your photo and the garment photo are sent to us and to our AI image provider to create the image. We use the photo only for that and don't use it to train AI models; the photo and the result is deleted after 24 hours (sooner if you discard it). We keep a one-way hash of your IP address to apply the store's daily limits.
  • Anonymous analytics: we record events such as "try-on opened", "product placed", "photo taken" and "Buy now tapped", with a random visitor id kept in your browser's storage, your device type, operating system and browser, an approximate location (country and city, worked out from your IP address, which we don't store with the event), the page and website the try-on was opened from, and where you went to buy. Browsers that keep no storage are counted with a one-way code made from the IP address and browser that changes every day. We use this to count try-ons and to show the store statistics about its products. We don't know or record your name, email address or face.

Stores using the dashboard

  • Account data: names and email addresses of you and your team, your role, and passwords (stored only as secure hashes). A sign-in cookie keeps you signed in; it's needed for the dashboard to work.
  • Your content: product images, 3D models, product details, logos, settings and calibration you upload, which we store and serve to show your try-on.
  • Usage and websites: how many try-ons your store uses, and the websites your try-on runs on (used for billing, your analytics and our one-free-trial-per-website rule).
  • Billing: payments are processed by Paddle (Paddle.com Market Ltd), our merchant of record. Paddle receives your payment details; we receive your subscription status and a customer reference, never your card number.
  • Emails: we send service emails — confirmation, invitations, password resets, trial and usage notices, monthly reports and billing messages. We don't send marketing emails without your consent.

Visitors to tryitonme.com

  • This website doesn't use advertising or tracking cookies.
  • If you use the contact form, we receive the details you enter (name, email, company, website and message) and use them only to reply to you.
  • Our hosting providers keep standard server logs (such as IP address and pages requested) for security and reliability.

Service providers

We use these kinds of providers to run TryItOnMe. They process data only on our behalf, under contracts that protect it:

  • Application hosting (Singapore region)
  • Database hosting
  • File storage and DNS
  • Email delivery
  • Paddle — payments, invoices and tax (merchant of record)
  • AI image generation — AI clothing try-on images
  • Content delivery networks — delivering the try-on to browsers
  • Website hosting for tryitonme.com

For the names of our current providers, email hello@tryitonme.com.

Some of these providers process data outside your country, including in Singapore, the United States and the European Union. Where the law requires it, we rely on appropriate safeguards such as standard contractual clauses. We don't sell or rent personal data, and we don't use it for advertising.

How long we keep data

  • AI try-on photos and results: deleted within 24 hours.
  • Account data and content: while the account is active; deleted when it is closed, except records we must keep by law (for example invoices).
  • Analytics events: while the store's account is active, so the store can see its history; deleted with the account.
  • Server logs: kept for a short period for security, then deleted.

Security

Everything is sent over HTTPS. Passwords are hashed, sign-in is rate-limited, the dashboard uses a strict content security policy and team roles, and access to production data is limited to the people who run the service. See privacy & security.

Your rights

Depending on where you live, you can ask us to access, correct, export or delete your personal data, or object to or restrict how we use it. Email hello@tryitonme.com; we'll reply within 30 days. Shoppers: because we hold no names or emails, tell us the store and roughly when you used the try-on, or ask the store, and we'll help. Store owners can delete products and team members in the dashboard at any time and can ask us to close their account. You can also complain to your local data protection authority.

Children

The dashboard is for businesses and isn't meant for anyone under 18. The try-on doesn't ask shoppers for personal details.

Changes

If we change this policy, we'll update the date above and, for material changes, tell store owners by email before they apply.

Contact

PT. Inreality Solusi Inovatif, Graha Pena Unit 702, Jl. Raya Kebayoran Lama No. 12, Jakarta Selatan, Indonesia — hello@tryitonme.com