Effective Date: February 17, 2025
Overview
At TryItOnMe.com, we provide virtual try-on services for businesses in the jewelry, eyewear, watches, and headgear industries. This Return and Refund Policy outlines our terms regarding subscription services and virtual asset creation.
Subscription Services
No-Refund Policy for Virtual Try-On Creation
Once we have created virtual try-on assets for your products (SKUs), we do not offer refunds. This policy exists because:
- Each virtual try-on asset is custom-developed specifically for your products
- Significant resources are allocated to creating the virtual try on experience
- The creation process involves specialized labor that cannot be reversed
Subscription Plans
For our Starter, Basic, and Professional subscription plans:
- Cancellation: You may cancel your subscription at any time through your account dashboard. Cancellation will take effect at the end of your current billing cycle.
- No Prorated Refunds: We do not provide partial or prorated refunds for unused portions of your current billing cycle.
- Content Access: Upon cancellation, you will lose access to your virtual try-on experiences at the end of the paid billing period.
Exceptions
Technical Failures
If our virtual try-on platform experiences significant technical failures that prevent your customers from accessing your virtual try-on experience for more than 72 consecutive hours, you may be eligible for account credits as outlined in our Service Level Agreement.
Pre-Development Cancellation
If you cancel your order before we begin the development of your virtual try-on assets, you may be eligible for a refund minus an administrative fee (20% of the total order value).
Process for Concerns
If you have concerns about the quality of your virtual try-on experience:
- Contact our customer support team at hello@tryitonme.com within 7 days of delivery
- Provide specific details about any technical issues or quality concerns
- Our team will review your concerns and may offer:
- Adjustments to your virtual try-on assets
- Additional optimization services
- Account credits toward future services
Subscription Plan Changes
Upgrades
- You may upgrade your subscription plan at any time
- The new rate will be prorated and charged immediately
- No fees apply for upgrading your plan
Downgrades
- You may downgrade your subscription at the end of your current billing cycle
- Changes to lower-tier plans take effect at renewal
Contact Information
For any questions regarding this policy, please contact:
Customer Support
Email: hello@tryitonme.com
Hours: Monday-Friday, 9:00 AM – 5:00 PM EST
Policy Updates
TryItOnMe.com reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
Last updated: February 17, 2025
